Frequently Asked Questions
Frequently Asked Questions
-Why does the received item have a slightly different color than on the website or social media?
This can be due to differences in screen color, filters, or image quality. Unfortunately, these slight color nuances cannot be avoided. See also our general terms and conditions
-Which countries do you deliver to?
We deliver within the EU, and you can find the list of countries on this page.
-Can I only choose canvas as a material?
Yes, we have made a very deliberate choice for this material.
It is lightweight, resistant to scratches/deformation/cracking, sturdy, and has a luxurious appearance.
You can choose it with or without a frame, and with the included hanging system, the customer can hang it up immediately
-If I want to return my order, will I get my money back?
Yes, but please check the conditions in our return policy
-Is returning also free?
No, the return costs + any customs costs and/or import duties are the responsibility of the customer.
-Help, I made a mistake in the address provided, what now?
During checkout, there is an extra check that indicates whether the provided address is correct; this is the time to check this carefully!
This is the customer's own responsibility, so please pay close attention to this!
If it still happens, report it immediately by sending us an email.
If the package is delivered to the wrong address because of this or is returned; then it is of course possible to place the order again.
But please note: the costs incurred for the new order are entirely at the customer's expense.
-Help, I have not received my package, what now?
That is of course very annoying, but don't panic yet.
It can happen that the delivery person/courier was too busy that day and that it will be delivered another day. You will usually receive a message about this.
A package may also have been delayed. We advise you to be patient for ±14 days. Usually, the package will still be delivered within that time.
If you have not received anything after 30 days, please contact us at info@artstudiomoddy.shop
Art Studio Moddy will then send you a new replacement free of charge, unless the provided address was incorrect.
-I received my package damaged, what now?
Despite the items being packaged as well as possible, something can still go wrong during delivery.
What you need to do is email us within 14 days, with clear photos of the outer and inner packaging and of the item on which the damage is clearly visible + the order number or invoice number + a photo of the barcode on the packaging (T&T code) + a short description.
We will decide in consultation what action to take (new item, discount, or refund).
In most cases, the damaged item does not need to be returned.
Please do keep your own dog or cat away! We cannot prevent scratches or bite/chew damage to the package, and it will unfortunately be at your own expense.
-I receive the newsletter in English, while I am on the website in another language, is that correct?
Yes, our shop can indeed be viewed in various languages, however, certain emails or notifications such as the newsletter are not included in that.
We have decided to set these in English by default.
You can optionally search for the translation function in your email app/program.