General Terms and Conditions
General Terms and Conditions
Last version: 22-10-2026
Article 1 – Definitions
In these terms and conditions, the following definitions apply:
Cooling-off period: the period during which the consumer may exercise their right of withdrawal;
Consumer: the natural person who is not acting in the course of a profession or business and enters into a distance contract with the trader;
Day: calendar day;
Duration transaction: a distance contract relating to a series of products and/or services, the obligation to deliver and/or take delivery of which is spread over time;
Durable medium: any medium by which the consumer or trader can store information addressed to them personally in such a way that it can be accessed in the future and reproduced without change.
Right of withdrawal: the consumer's right to withdraw from the distance contract within the cooling-off period;
Trader: the natural or legal person who offers products and/or services to consumers at a distance;
Distance contract: a contract concluded within the framework of a system organised by the trader for the distance sale of products and/or services, in which, up to and including the conclusion of the contract, only one or more distance communication techniques are used;
Distance communication technique: a means that can be used to conclude a contract without the consumer and trader meeting simultaneously in the same place.
General Terms and Conditions: the trader's General Terms and Conditions.
Products: wall decoration printed on canvas in various sizes, with or without a frame.
Article 2 – Trader's Identity
Owners' names: Monique and Eddy Batenburg
Company name: Art Studio Moddy
Address: Hilvoordestraat 225, 2284 BR Rijswijk ZH
Telephone number: (31) 06-23198606
Email: info@artstudiomoddy.shop
Chamber of Commerce number: 81576455
VAT identification number: NL003578686B70
Article 3 – Scope
1. These General Terms and Conditions apply to any offer made by the trader and to any distance contract concluded and any orders placed between the trader and the consumer.
2. Before the distance contract is concluded, the text of these General Terms and Conditions shall be made available to the consumer.
3. These General Terms and Conditions apply to any offer made by Art Studio Moddy and to any contract concluded via the website www.artstudiomoddy.shop between Art Studio Moddy and the consumer.
By placing an order, the consumer agrees to these General Terms and Conditions.
Article 4 – The offer
1. The offer is non-binding. The trader is entitled to change and adapt the offer.
2. The products and prices listed on the website constitute an invitation to place an order.
3. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the trader uses images, these shall be a faithful representation of the products and/or services offered. Obvious misunderstandings or obvious errors in the offer do not bind the trader.
Note. Images used in mock-ups (example rooms) are not always in the same sizes as those offered by Art Studio Moddy. The consumer can rely on the sizes offered in the shop.
4. All images, specifications and data in the offer are indicative and may not give rise to compensation or rescission of the contract.
5. Every offer contains such information that it is clear to the consumer what their rights and obligations are in connection with the acceptance of the offer. This concerns in particular:
*the price including taxes;
*the manner in which the contract will be concluded and the actions required for this;
*whether or not the right of withdrawal applies;
*the method of payment, delivery and performance of the contract;
*the period for acceptance of the offer, or the period during which the trader guarantees the price;
*whether the contract is archived after conclusion, and if so, how it can be accessed by the consumer;
*the manner in which the consumer can check and, if desired, correct the data provided by them in connection with the contract before concluding the contract;
*any other languages in which, in addition to Dutch, the contract may be concluded;
*the codes of conduct to which the trader has submitted and the manner in which the consumer can access these codes of conduct electronically.
6. A contract is concluded as soon as payment for the order has been completed and Art Studio Moddy has sent a confirmation by email.
• Because all products are produced on request by various printing companies, the final product may show slight differences in colour or size compared to the image on the screen.
Article 5 – The contract
1. Subject to the provisions of paragraph 4, the contract is concluded at the moment of acceptance of the offer by the consumer and compliance with the conditions attached thereto.
2. If the consumer has accepted the offer electronically, the trader shall confirm receipt of the acceptance electronically without delay. As long as receipt of this acceptance has not been confirmed by the trader, the consumer may rescind the contract.
3. If the contract is concluded electronically, the trader shall take appropriate technical and organisational measures to secure the electronic transmission of data and shall ensure a secure web environment. If the consumer can pay electronically, the trader shall take appropriate security measures to that effect.
4. The trader may – within legal limits – ascertain whether the consumer can fulfil their payment obligations, as well as all facts and factors that are relevant to responsibly entering into the distance contract. If, on the basis of this investigation, the trader has good grounds not to enter into the contract, they are entitled to refuse an order or request with reasons, or to attach special conditions to the performance thereof.
5. When delivering the product to the consumer, the trader shall accompany it with the following information, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium:
a. the postal address and email address of the trader's establishment where the consumer can direct complaints;
b. the conditions under which and the manner in which the consumer can exercise their right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
c. information about warranties and existing after-sales service;
d. the data included in paragraph 3 of Article 4 of these terms and conditions, unless the trader has already provided this data to the consumer before the performance of the contract.
*Every contract is entered into subject to the suspensive conditions of sufficient availability of the products concerned.
Article 6 - Privacy and Data Protection
* Art Studio Moddy processes personal data in accordance with the Privacy Policy available on the website.
* To fulfill orders, certain personal data (such as name, address, and email address) is shared with our production partner Printumo ApS, which acts as a processor.
* Art Studio Moddy uses cookies on the website. More information about this can be found in the cookie policy.
Article 7 – Right of Withdrawal
1. When purchasing products, the consumer has the option to rescind the agreement without stating reasons within 14 days. This cooling-off period begins on the day after the consumer receives the product or a representative designated by the consumer and known to the trader.2. During the cooling-off period, the consumer shall handle the product and its intellectual content with care. They shall use the product only to the extent necessary to assess whether they wish to keep it. If they exercise their right of withdrawal, the consumer shall return the product in its original packaging, and the return costs shall be borne by the consumer.
3. If the consumer wishes to exercise their right of withdrawal, they are obliged to notify the trader within 14 days of receiving the product. The consumer must notify the trader by email.
4. If the customer has not notified the trader of their intention to exercise their right of withdrawal within the periods mentioned in paragraphs 2 and 3, the purchase is final.
5. If a product is damaged or defective, Art Studio Moddy will send a replacement free of charge.
* In that case, the customer must send an email to info@artstudiomoddy.shop within 14 days of receipt, including:
o A clear photo of the damage or defect
o A clear photo of the inner AND outer packaging
o A photo of the shipping barcode label
o The order number
o A brief description of the problem
* In most cases, the damaged product does not need to be returned.
Article 8 – Costs in Case of Withdrawal
All return costs, such as shipping costs, any customs duties, and import costs, are borne by the consumer.
If the consumer has paid an amount, the trader will refund this amount as soon as possible, but no later than 14 days after receipt of the item in good condition.
The refund will be made using the same payment method used by the consumer unless the consumer expressly authorizes a different payment method.
Article 9 – Exclusion of the Right of Withdrawal
1. The trader may exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3.
The exclusion of the right of withdrawal only applies if the trader has clearly stated this in the offer, at least before concluding the agreement.
2. The right of withdrawal may only be excluded for products:
a. which are brought into existence by the trader in accordance with the consumer's specifications;
b. which are clearly personal in nature.
Article 10 – Price
1. All prices are stated in euros and include VAT unless otherwise indicated.
* Payment is made using the payment methods offered by the webshop (Shopify).
* Art Studio Moddy reserves the right to change prices. The price applicable at the time of ordering is binding.
*All prices are subject to printing – and typographical errors. No liability is accepted for the consequences of printing – and typographical errors. In the event of printing – and typographical errors, the trader is not obliged to deliver the product at the incorrect price.
Article 11 – Conformity, Warranty, and Durability
Legal warranty (EU consumer rights):
1.Art Studio Moddy guarantees that delivered products will conform to the agreement for a minimum period of 2 years from the delivery date (legal warranty under EU law).
* This means that the product must conform to the description, be of good quality, and be suitable for its intended use.
* For printed materials, this specifically means: correct colors as advertised, good print quality, no production defects, and reasonable color accuracy under normal conditions.
* This legal warranty does NOT cover normal wear and tear or damage caused by the customer's use.
2. A warranty provided by the trader, manufacturer, or importer does not affect the consumer's statutory rights and remedies available under the agreement against the trader.
3. Any defects or incorrectly delivered products must be reported in writing to the trader within 2 weeks of delivery.
4. The warranty: however, the trader is not responsible for the ultimate suitability of the products for any individual application by the consumer, nor for any advice regarding the use or application of the products.
5. The warranty does not apply if:
* The consumer has repaired and/or modified the delivered products themselves and/or had them repaired and/or modified by third parties;
* The delivered products have been exposed to abnormal conditions or otherwise handled carelessly or in violation of the trader's instructions;
* The warranty, or claim for a new product free of charge, does not apply in the event of any color difference between the display screen (mobile, tablet, or PC/laptop) and the final printed product.
Due to lighting and the display screen, device, and brand of your device, a color difference may occur between the product and the image in the webshop.
* Complaints about defects or non-conformity can be reported via info@artstudiomoddy.shop with a description and photos.
Art Studio Moddy will respond within 5 business days with a suitable solution (replacement or refund).
Information on product durability
In line with upcoming EU consumer information regulations:
* Product durability: Our wall decorations are printed on high-quality material suitable for long-term display when properly framed and maintained.
* Products are produced on demand to minimize waste. Our production partner uses environmentally friendly inks wherever possible.
* Care instructions: the prints are UV resistant, sturdy, scratch-resistant, and moisture-resistant under normal use.
* POD Locally produced: Orders are fulfilled from the production location closest to your location to reduce transport emissions.
Article 12 – Delivery and Fulfillment
1. The production and shipping of orders are handled by our production partner Printumo (headquartered in Copenhagen, Denmark).
* The average delivery time is 3–7 business days. In exceptional cases (such as courier delays), this may take longer. Delivery time is divided into production 1-2 business days and shipping 2-7 business days.
* If delivery proves impossible, for example due to incorrect address details, Art Studio Moddy has the right to cancel the order or resend it at the customer's expense.
2. The trader shall exercise the utmost care when receiving and fulfilling product orders..
2. The place of delivery is the address provided by the consumer to the company.
3. Subject to what is stated about this in paragraph 4 of this article, the company shall fulfill accepted orders with due speed, but no later than 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the consumer will be notified no later than 30 days after placing the order.
* In that case, the consumer has the right to rescind the agreement without cost. The consumer has no right to compensation.
* The consumer may also choose to receive a replacement free of charge, unless the provided address was incorrect.
4. All delivery times are indicative. The consumer cannot derive any rights from any stated periods. Exceeding a period does not entitle the consumer to compensation.
5. In the event of rescission in accordance with paragraph 3 of this article, the trader will refund the amount paid by the consumer as soon as possible, but no later than 14 days after rescission.
Article 13 – Payment
All prices are stated in euros and include VAT, unless otherwise indicated.
* Payment takes place via the payment methods offered by the webshop (Shopify).
1. Art Studio Moddy reserves the right to change prices. The price applicable at the time of ordering is binding.
2. Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the expiry of the cooling-off period as referred to in Article 6, paragraph 1. In the case of an agreement to provide a service, this period begins after the consumer has received confirmation of the agreement.
3. The consumer has the obligation to immediately report any inaccuracies in the payment details provided or stated to the trader.
4. In the event of non-payment by the consumer, the trader has the right, subject to legal limitations, to charge the reasonable costs disclosed to the consumer in advance.
Article 14 - Shipping, risk and import duties
As soon as an order has been shipped, the customer will receive a shipping confirmation with track & trace information.
* Damage or loss during transport is at the risk of Art Studio Moddy until the moment of delivery.
* Customers within the EU: no additional import duties or additional VAT costs are payable.
* Customers outside the EU: any import duties, taxes or customs costs are at the customer's expense.
Article 15 - Liability
* Art Studio Moddy's liability for defective products is governed by the applicable statutory provisions on product liability and consumer protection.
* For other damage, liability is limited to the amount paid by the customer for the order in question.
* Art Studio Moddy is not liable for indirect damage, such as consequential damage, lost profits or missed savings.
* These limitations do not apply in cases of intent or gross negligence.
Article 16 - Force Majeure
Art Studio Moddy is not liable for delays or failures to perform that are the result of circumstances beyond its control, such as stock issues and/or disruptions at production partners, carriers, customs or natural disasters.
Article 17 - Intellectual Property
* All designs, photos and texts on the website are the property of Art Studio Moddy and may not be reproduced without written permission.
* By placing an order, the customer acquires no rights to these designs other than for personal use.
Article 18 - Complaints Procedure
1. The trader has a sufficiently publicized complaints procedure and will handle the complaint in accordance with this complaints procedure.
2. Complaints about the performance of the agreement must be submitted to the trader in full and clearly within 2 months after the consumer has discovered the defects.
3. Complaints submitted to the trader will be answered within 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the trader will respond within the 14-day period with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed response.
4. If the complaint cannot be resolved by mutual agreement, a dispute will arise that is subject to the dispute resolution procedure.
5. In the event of a complaint, the consumer should first contact the trader. Complaints can also be submitted via the European ODR platform (http://ec.europa.eu/odr.
6. A complaint does not suspend the trader's obligations unless the trader states otherwise in writing.
Article 19 – Disputes
1. Agreements between the trader and the consumer to which these general terms and conditions apply are governed exclusively by Dutch law. Even if the consumer is resident abroad.
2. The Vienna Convention on Contracts for the International Sale of Goods does not apply.
Article 20 – Additional or Deviating Provisions
Additional or deviating provisions from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable medium.
Article 21 Changes
Art Studio Moddy reserves the right to change these general terms and conditions. The most recent version is always available on the website. By continuing to use the website, the customer accepts the amended terms.