Frequently Asked Questions
Frequently Asked Questions
-Why is it that the item I received has a slightly different color than on the website or social media?
This can be due to differences in color between monitors, filters, or image quality. These slight color nuances are unfortunately unavoidable. See also our terms and conditions.
-Which countries do you deliver to?
We currently deliver within the EU and the list of countries can be found on this page.
-If I want to return my order, will I get my money back?
Yes, please check the terms and conditions of our returns policy.
-Why are the return costs higher than the shipping costs?
The shipping costs (there) are based on "small package" , this option is only offered to us by PostNL.
In case of a return shipment, the (Dutch) costs for a "normal package" apply.
Excluding Dutch returns.
-Help, I haven't received my package, what now?
That is of course very annoying, but don't panic yet.
It's possible the delivery driver/courier was too busy that day and will deliver it another day. You'll usually receive a notification in that case.
A package may also be delayed. We advise you to be patient for approximately 14 days. The package will usually be delivered within that time.
If it really takes too long, please contact us at info@artstudiomoddy.shop
-I received my package damaged, what now?
That's incredibly annoying. Even though we package our items as carefully as possible, something can still go wrong during delivery.
What you should do: send us photos of the (outer) packaging and the item where the damage is clearly visible.
We can decide in consultation what action to take (possible discount, refund amount, gift voucher).
Please note : our boxes fit through a standard letterbox, and even if the delivery person/courier has to deliver personally, they may still deliver the order through the letterbox.
Please be mindful of your own dog or cat! We cannot prevent any scratch, bite, or chew damage to the package, and unfortunately, this will be at your own expense.
I'm receiving the newsletter in English, even though I'm using the website in a different language. Is this correct?
Yes, our shop is indeed available in various languages, but certain emails or notifications, such as the newsletter, are not included.
We decided to put this standard in the English language.
You can search for the translation function in your email app/program.