Returns
Returns
You can return the items you ordered.
Here you will find our returns policy:
- You have 14 days to view the item, this period starts after receiving your package.
You then have another 14 days to return the package.
After these 28 days the purchase is finally concluded.
- Any returns must be notified to us in advance by email ( info@artstudiomoddy.shop ), please state what you are returning.
You'll then receive a return label from us by email , which you can affix to the package for return shipping. Please note: there are costs involved!
-Return shipping costs are the responsibility of the customer . This also applies to any customs and import duties.
When returning an item, it is important to have proof of shipment , such as a Track and Trace code, as proof for the customer that they have actually made the return.
- Once we have received your return in good condition , you will receive the paid amount back .
This is the amount of the item + the shipping costs for the outward shipment.
Refunds will be made within 14 days after we have received the item back in good condition.
- Please return the item in its original packaging/box, otherwise use similar sturdy packaging.
- Discounted items cannot be returned.
Return costs per country within the EU:
- Netherlands - €6.88
- Belgium - €10.03
- Germany - €8.93
- Bulgaria - €37.80
- Cyprus - €22.25
- Denmark - €15.45
- Estonia - €23.80
- Finland - €20.70
- France - €11.75
- Greece - €23.25
- Hungary - €20.85
- Ireland - €19.50
- Italy - €14.65
- Croatia - €21.65
- Latvia - €23.80
- Lithuania - €23.80
- Luxembourg - €12.75
- Malta - €24.55
- Austria - €13.65
- Poland - €19.95
- Portugal - €15.95
- Romania - €27.80
- Slovenia - €21.20
- Slovakia - €18.30
- Spain - €12.45
- Czech Republic - €19.90
- Sweden - €18.30
These return costs are based on available Dutch rates and the costs of a regular package.
You are free to use our return label.